Launch voucher
To celebrate the opening of Spin Store, you'll receive an extra 7% discount with code:
1. Scope
These General Terms and Conditions apply to all orders placed by consumers via the online shop Spin Store.
A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity.
2. Contracting party
The purchase contract is concluded with:
Spin Store
Prop. Mohamed Lakhdar Zaid
Südring 82
48231 Warendorf
Germany
Email: info@spinstore.de
3. Conclusion of contract
The presentation of products in the online shop does not constitute a legally binding offer, but rather a non-binding invitation to order.
By clicking the order button, you submit a binding offer to purchase the goods contained in the shopping cart.
After receiving your order, you will automatically receive an order confirmation by email. This confirms receipt of your order.
The contract is concluded as soon as we accept your order, for example, by a shipping confirmation or by processing your order.
4. Prices and shipping costs
All prices are in euros and include the statutory sales tax, if applicable.
In addition to the stated product prices, shipping costs may apply.
For shipping within Germany, the following applies:
• Standard shipping: €4.99
• Free shipping: for orders over €99.00
• Express shipping / freight forwarding: €11.99, if this shipping method is available at checkout
The specific shipping costs will be displayed at checkout.
5. Delivery
We deliver exclusively within Germany.
Shipping is exclusively with DHL.
All packages are shipped insured and receive a tracking number for tracking, if provided by DHL.
Delivery is made to the delivery address provided by the customer.
6. Payment
Various payment methods are available at checkout, depending on availability, for example:
• PayPal
• Credit card
• Shopify Payments
• Klarna Invoice
• Klarna Installment Purchase
• SEPA Direct Debit
• Prepayment / Bank Transfer
The actually available payment methods may vary depending on the shopping cart, payment provider, and checkout settings.
For prepayment, the order will be processed after receipt of payment. Please transfer the amount within 7 working days after order receipt. After this period, the order may be canceled.
7. Retention of title
The goods remain our property until full payment has been received.
8. Statutory right of withdrawal
Consumers generally have a statutory right of withdrawal.
Details can be found in our cancellation policy.
For goods manufactured according to customer specifications or clearly tailored to personal needs, the right of withdrawal may be excluded. This may apply in particular to individually strung or specially adapted products, provided that the legal requirements are met.
9. Voluntary 30-day return policy
In addition to the statutory right of withdrawal, we voluntarily grant a 30-day return policy from receipt of the goods.
This voluntary return policy only applies to goods that are:
• complete
• unused
• clean
• undamaged
• if possible, in the original packaging
returned.
The voluntary 30-day return policy does not affect your statutory right of withdrawal. Statutory consumer rights remain unaffected.
Exceptions to the voluntary 30-day return policy may include:
• used items with signs of wear
• damaged or incomplete items
• individually strung or specially adapted products
• goods that cannot be resold as new for hygienic or factual reasons
The return costs within the scope of the voluntary 30-day return policy are generally borne by the customer, unless otherwise expressly agreed or we voluntarily provide a free return label.
For goods with a value of €149.00 or more, we voluntarily provide a free return label within Germany, provided that the return has been registered with us in advance.
10. Return and compensation for loss of value
Please return goods to be returned as:
• complete
• clean
• securely packaged
as possible.
You may inspect the goods as would be customary in a retail store.
However, if a loss of value occurs due to handling beyond normal inspection, compensation for value may be demanded.
This may apply in particular to:
• used tennis shoes with visible signs of wear
• used or damaged tennis rackets
• damaged or missing packaging, if this leads to a loss of value
• incomplete return of accessories or packaging components
The direct costs of returning the goods are generally borne by the customer, unless otherwise expressly agreed or we voluntarily provide a return label.
For goods with a value of €149.00 or more, we voluntarily provide a free return label within Germany, provided that the return has been registered with us in advance.
This voluntary assumption of return costs does not affect the statutory right of withdrawal and statutory consumer rights.
11. Warranty
The statutory warranty rights apply.
Please contact us with any defects or problems with your order at:
12. Stringing service and individual adjustments
If a stringing service or individual adjustment is selected, this is carried out according to the customer's specifications.
Please carefully check your details regarding string, string tension, grip size, or other adjustments before completing the order.
Individually strung or specially adapted products may be excluded from the right of withdrawal under certain legal conditions.
13. Transport damage
If goods are delivered with obvious transport damage, we ask you to complain about this to the delivery person immediately, if possible, and to contact us as soon as possible.
Failure to complain or contact us has no effect on your statutory rights, in particular your warranty rights.
14. Vouchers and discount promotions
Vouchers and discount promotions are valid only during the specified period and under the specified conditions.
A cash payment is excluded unless expressly agreed otherwise.
15. Contract language and contract text storage
The contract language is German.
The contract text is not permanently stored by us and made publicly accessible. You will receive the order data and these General Terms and Conditions by email or can save or print them before completing the order.
16. Consumer dispute resolution
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
This wording is aligned with § 36 VSBG, which requires businesses using websites or AGB to state whether they are willing or obliged to participate in consumer dispute resolution; small businesses with 10 or fewer employees have an exemption from the general information duty, but including the notice is common and clear.
17. Final provisions
Should individual provisions of these General Terms and Conditions be or become ineffective, the effectiveness of the remaining provisions shall remain unaffected.
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only insofar as mandatory consumer protection provisions of the state in which the consumer has their habitual residence are not restricted thereby.